Steven OuelletteIs Your Business an Orchestra or a Jazz Band?I grew up in New Orleans, a city justly renowned for its music history. Watching a band play in Preservation Hall is an education in many…5 min read·Nov 22, 2021----
Steven OuelletteTrying to Please Everyone Means That You Don’t Please AnyoneIf Abe Lincoln had been a marketing manager today, well, the US would be a whole lot worse off. But if he were, he might say “You can…7 min read·Aug 9, 2021----
Steven OuelletteThe Metrics Catch-22Joseph Heller’s dark satire Catch-22 proposes the term for problems that inherently prevent their own solutions. Creating good metrics can…4 min read·May 26, 2021----
Steven OuelletteIt’s Going to be Harder Than You Think to Go Back to the WorkplaceI lived in Western Europe for a year after college when I was a Watson Fellow. Adapting to new cultures and mores was difficult, but I was…8 min read·Apr 30, 2021----
Steven OuelletteExperience Teaches NothingYou’ve seen the situation — a manager makes the same mistakes over and over, an executive reads a book or article and decides to implement…6 min read·Mar 22, 2021----
Steven OuelletteOne Simple Rule To Control A Business: Emergent BehaviorEven a small business is pretty complicated. I have heard some people say that business is so complicated that no one can really…5 min read·Mar 2, 2021----
Steven OuelletteHow is Making Metrics Like an Organ Transplant?Most businesses know the importance of using metrics to manage, but a lot of them struggle with creating metrics that actually fulfill…5 min read·Feb 22, 2021----
Steven OuelletteManagement vs. Project Metrics“Management,” in this case, is supporting the people who report to you in doing their daily jobs. Management metrics are, by their nature…4 min read·Feb 15, 2021----
Steven OuelletteStatistical Management Control?I was looking for a quick source to give a client an overview of what statistical process control (SPC) is. I found an article on…8 min read·Aug 27, 2020----