Statistical Management Control?

  • Location — commonly measured by an average or median
  • Spread — commonly measured by a range or standard deviation
  • Shape — commonly measured by skewness and kurtosis
  • Keep the process at least as good as it was yesterday and,
  • Help them make the process better through time

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Steven Ouellette

Steven Ouellette

Consultant, writer, educator, speaker, thinker.