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Steven Ouellette
Steven Ouellette

3 Followers

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Nov 22, 2021

Is Your Business an Orchestra or a Jazz Band?

I grew up in New Orleans, a city justly renowned for its music history. Watching a band play in Preservation Hall is an education in many things, but it might also be a lesson in how to execute a strategic plan. Music is a universal drive of humankind and how…

Strategic Planning

5 min read

Is Your Business an Orchestra or a Jazz Band?
Is Your Business an Orchestra or a Jazz Band?
Strategic Planning

5 min read


Aug 9, 2021

Trying to Please Everyone Means That You Don’t Please Anyone

If Abe Lincoln had been a marketing manager today, well, the US would be a whole lot worse off. But if he were, he might say “You can please some of your customers all of the time, and all of your customers some of the time, but if you try…

Leadership

7 min read

Trying to Please Everyone Means That You Don’t Please Anyone
Trying to Please Everyone Means That You Don’t Please Anyone
Leadership

7 min read


Jul 9, 2021

Right Data > Big Data

“Big Data” is big right now. It offers the promise of turning vast amounts of data into profits. Often, however, this promise is not fulfilled, because in order to reap the benefits of big data, you first have to know what the right data is. …

Metrics

6 min read

Right Data > Big Data
Right Data > Big Data
Metrics

6 min read


May 26, 2021

The Metrics Catch-22

Joseph Heller’s dark satire Catch-22 proposes the term for problems that inherently prevent their own solutions. Creating good metrics can be seen as a Catch-22: Good metrics take time to create, but until you have good metrics there is no time to create them. How true is this and is…

Metrics

4 min read

The Metrics Catch-22
The Metrics Catch-22
Metrics

4 min read


Apr 30, 2021

It’s Going to be Harder Than You Think to Go Back to the Workplace

I lived in Western Europe for a year after college when I was a Watson Fellow. Adapting to new cultures and mores was difficult, but I was surprised at how much more difficult it was returning to my own country afterwards. As we near the milestone in the US of…

Covid 19

8 min read

It’s Going to be Harder Than You Think to Go Back to the Workplace
It’s Going to be Harder Than You Think to Go Back to the Workplace
Covid 19

8 min read


Mar 22, 2021

Experience Teaches Nothing

You’ve seen the situation — a manager makes the same mistakes over and over, an executive reads a book or article and decides to implement it at their organization. Why do they fail when they try to use their own or someone else’s experience? It’s because experience alone teaches nothing. …

Management

6 min read

Experience Teaches Nothing
Experience Teaches Nothing
Management

6 min read


Mar 2, 2021

One Simple Rule To Control A Business: Emergent Behavior

Even a small business is pretty complicated. I have heard some people say that business is so complicated that no one can really understand or control one. While the former might be true, you don’t need to understand everything about a business to manage it. And it can be understood…

Management Metrics

5 min read

One Simple Rule To Control A Business: Emergent Behavior
One Simple Rule To Control A Business: Emergent Behavior
Management Metrics

5 min read


Feb 22, 2021

How is Making Metrics Like an Organ Transplant?

Most businesses know the importance of using metrics to manage, but a lot of them struggle with creating metrics that actually fulfill their purpose. How do they go wrong, and how is hiring an external consultant to tell you the “right” metrics like getting an organ transplant that fails? The…

Management

5 min read

How is Making Metrics Like an Organ Transplant?
How is Making Metrics Like an Organ Transplant?
Management

5 min read


Feb 15, 2021

Management vs. Project Metrics

One thing I run into at many clients is that they don’t differentiate between metrics for a project and metrics used in management. How does confusing the two reduce your effectiveness and how can you fix it? “Management,” in this case, is supporting the people who report to you in…

Management

4 min read

Management vs. Project Metrics
Management vs. Project Metrics
Management

4 min read


Aug 27, 2020

Statistical Management Control?

I was looking for a quick source to give a client an overview of what statistical process control (SPC) is. I found an article on Wikipedia, but, as is usual with SPC articles, it made a common, but in my mind crucial, omission. Wikipedia is a great place to start…

Statistics Management

8 min read

Statistical Management Control?
Statistical Management Control?
Statistics Management

8 min read

Steven Ouellette

Steven Ouellette

3 Followers

Consultant, writer, educator, speaker, thinker.

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